Consulting

Our Principal Consultant acts as the project manager and ensures that each implementation is completed to clients' specifications and satisfaction. His top management background in managing MNC regional businesses provides our company with broad business skill sets to advice clients beyond traditional functional lines. Much pre-implementation effort is invested in scoping and reviewing customers’ requirements and specifications by our seasoned team, with more than a decade of solid implementation experience. Our cross-functional skills and top management background brings highly valuable advice to customers. Experienced consultants with wide industry experience conduct all consulting assignments. Our expertise in business systems covers diverse areas such as sales & distribution, manufacturing, property development, retail, trading, financial services, and healthcare. We understand the competitive needs of regional companies and bring hands-on expertise to enhance our clients' net worth.

Support

We strive to ensure that our clients receive the appropriate support that they require. Basically, 2 types of support are available; namely, helpdesk support and on-site support. Our Service Level Agreement commits us to provide support according to the service options the client selects. Additionally, clients with maintenance plans have 24 x 7 access to the Microsoft Dynamics CustomerSource support website.

Training

To ensure that our clients benefit from their investment, our consultants provide training to all users on the system. Training sessions comprise of lecture sessions with hands-on practices on the system

Customisation

Microsoft Dynamics GP is based on the Microsoft technology platform and provides an excellent foundation for creating customisations and extensions. Davidson Business Systems has extensive experience in a variety of customisation efforts, and we adhere to specific customisation standards to ensure that the delivered solutions are useful for the business users. Our methodology focuses on the business reason for the customisation, and we will perform a detailed evaluation on the functional and technical aspects of the solution. In addition, we will carry out extensive testing on how the customisation fits into the client’s overall system environment. By involving our clients in testing, we ensure that upstream and downstream processes are covered as well. Lastly, full documentation for all of our customisations will be provided for your approval as we believe that the project is not complete until the client has approved of our documentation.

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