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Step It Up with Merchandising and Distribution
Offer endless flexibility with different items (kits, bundles, customized items like monogramming, fixed and variable kits with swap out items and freebies, the list goes on!)
Extend the lifetime customer value with recurring continuity programs, auto delivery or auto ship for apparel item-of-the-month clubs or recurring cosmetics items
Improve fulfillment and lower costs by turning every store into a distribution center
Set pricing and promotion rules once and deploy how you want across channels and customer groups
Work Smart with Business Intelligence
Ensure people only receive relevant information with personalized, role-tailored dashboards designed specifically for individual jobs
Visually display data captured from every channel as well as third party sources (including social) and turn insight into action
Gain real-time insights into products, departments, store associates, and store performance to maximize revenue
Do More with Point of Sale
Put sales history, transaction details, and wish lists at your associates’ fingertips
Open new avenues for sales with mobile POS capabilities, like associates coming to the customer for transactions or the creation of “pop up” stores for holidays and events
Bring online details about customers into store with a single platform where the POS is the ERP
Keep Customers Happy with Unified Commerce
Break down silos and connect stores to eCommerce, catalog, call center, kiosk, wholesale, and marketplace channels
Let customers start orders online and finish in store, or buy in-store and ship to home, buy online and pickup in store, or ship from any store
Find merchandise in any store or warehouse to ensure the customer gets what they want, when they want it
Connect eCommerce to the rest of the business with your choice of shopping cart or the fully integrated commerce runtime engine
Win and Keep Customers with CRM
Make it easy for sales, marketing, and customer service to deliver delightful experiences
Engage customers, win sales, and build loyalty with complete, consistent views of customers
Manage opportunities, the sales process, and customer cases while stay connected as a team with Skype, Yammer, and OneNote integrations
Get Personal with Retail Marketing
Gather social insights to facilitate amazing customer experiences and implement promotions, discounts, coupons
Deploy sophisticated and personalized catalog strategies and match back orders to measure success
Incentivize customers to spend more with cross-channel loyalty programs, promotions, and gift cards