Our Principal Consultant acts as the project manager and ensures that each implementation is completed to clients’ specifications and satisfaction. His top management background in managing MNC regional businesses provides our company with broad business skill sets to advice clients beyond traditional functional lines. Much pre-implementation effort is invested in scoping and reviewing customers’ requirements and specifications by our seasoned team, with more than a decade of solid implementation experience. Our crossfunctional skills and top management background brings highly valuable advice to customers. Experienced consultants with wide industry experience conduct all consulting assignments. Our expertise in business systems covers diverse areas such as sales & distribution, manufacturing, property development, retail, trading, financial services, and healthcare. We understand the competitive needs of regional companies and bring handson expertise to enhance our clients’ net worth.
We strive to ensure that our clients receive the appropriate support that they require. Basically, 2 types of support are available; namely, helpdesk support and on-site support. Our Service Level Agreement commits us to provide support according to the service options the client selects. Additionally, clients with maintenance plans have 24 x 7 access to the Microsoft Dynamics CustomerSource support website.
To ensure that our clients benefit from their investment, our consultants provide training to all users on the system. Training sessions comprise of lecture sessions with hands-on practices on the system.